Session Fees, Payment, Holding & Cancellation Policy

Free initial telephone/online consultation

Subject to my availability, I may be able to offer a free, no-obligation 20-minute telephone or online appointment. This is an opportunity to discuss your needs and therapy goals, and for you to ask any questions you may have. It also gives you a chance to decide whether I’m the right counsellor for you, and helps us both gain a basic understanding of how and whether we can work together.

In-person, online & Telephone session

Individual therapy sessions are typically 50 minutes long. For couples therapy, sessions usually last 60 minutes. I offer sessions on a weekly or fortnightly basis, depending on your preference. Sessions can take place in person, online, or over the phone. I also offer flexibility with session length, and can provide shorter or longer sessions tailored to your needs.

Initial assessment session

The initial assessment session lasts 50 minutes and is charged at the standard session rate. During this session, I will ask you a series of questions to help me understand your therapy needs. You’ll also have the opportunity to ask any questions about my approach and the services I offer. This process helps us clarify expectations on both sides and gives you a sense of how I work, so we can decide together whether we’re a good fit for ongoing therapy.

Fees for providing a Letter of Support or a therapy-related statement will be negotiated based on the content, type, and time required to prepare the document. The basic fee starts at £50 per letter.

Walk & Talk Therapy sessions

Subject to availability, I offer Walk & Talk therapy in natural outdoor settings across southwest Hampshire (UK), including areas such as Southampton, Eastleigh, Winchester, Romsey, and the New Forest (within approximately 10 miles of Eastleigh). Sessions may take place in local parks, walking routes, or nature reserves — but not in isolated areas — and are held during daylight hours only. Fees will vary depending on the location and travel requirements. Please contact me for further details.

Payment

To secure your booking, payment should be made via bank transfer within 48 hours of receiving confirmation. For regular ongoing sessions, payment must be made at least two working days in advance of each session.

Cancellations & rescheduling

At least 48 hours’ notice is required to cancel or reschedule a session. Late cancellations or non-attendance will be charged at the full session fee, payable before your next session. If I need to cancel, I’ll offer an alternative appointment or a refund if applicable. For pre-booked and confirmed sessions, any cancellation or rescheduling will incur a £15 holding fee per session, payable before the cancelled session or with your next payment.

holding Fees

If you're attending ongoing sessions and plan to be away (e.g. on holiday) but wish to keep your regular appointment time, a £15 holding fee per missed session will apply. This fee helps cover room hire and admin costs and must be paid before your next session, along with the session fee.